General Services Administration (GSA):
Enterprise CRM
nProgram
management and implementation support for GSA’s
Enterprise CRM program from
inception of the program, contract award,
through implementation including development of an
acquisition plan, statement of objectives, request for
proposal, OMB 300, strategic assessments, requirements
analysis, technical guidance, design reviews, test plan
creation, user acceptance testing support.
General Services Administration (GSA),
Federal Supply Service:
CRM
nBusiness
process analysis and improvement support on the initial
instance of Siebel at GSA.
CoreSphere worked along
side GSA to develop best practices and deliver business
rules to optimally and effectively utilize the Siebel
application to meet customer’s business needs.
n
Library Of Congress, Copyright Office:
Siebel Case Management
nIndependent
Validation & Verification (IV&V) for the Copyright
Office (CO’s) Siebel Case
Management Project.
The team was responsible for reviewing work
products and deliverables to ensure best practices were
applied to the Case Management Modernization and
Reengineering Initiative.
United States Citizenship and
Immigration Services (USCIS):
Program Management Support for Case
Management Modernization Program
nProgram
management support for United States Citizenship and
Immigration Services (USCIS)
eAuthentication and Case Management
Modernization Program.
CoreSphere supported the program and it’s
projects with planning, requirements gathering,
sequencing plans, transformation strategy, and prototype
development.
n
United States Citizenship and
Immigration Services (USCIS):
Case Management
Prototype
nCase
Management prototype for USCIS.
CoreSphere developed a comprehensive prototype
with
integration to legacy systems for H-1
work visa intake, processing, and adjudication. The
Prototype objectives were to validate that Siebel CRM
applications would be able to meet USCIS Case Management
needs.
n
