Federal agencies

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With experience helping Federal Civilian agencies transform their operations into the cloud since 2003, CoreSphere has a proven track record of bringing innovative, modernized solutions to the government to serve its constituents more effectively.

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case studies

GPO

u.s. government publishing office

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program overview

CoreSphere is performing Salesforce implementation work under a 5 year single award BPA and has successfully deployed a multi-channel support solution across 5 task orders.

application background

GPO needed to optimize the askGPO portal and legacy RightNow CRM application that provided fragmented customer experience resulting in delays in routing inquiries, lack of Public Knowledge Base, lack of single repository for inquiries coming from other channels and scattered information access provided to FDLP’s over several legacy applications.

our solution

  • Implemented Salesforce CRM and integrated legacy Cisco Finesse telephony platform with Salesforce.

  • Centralized Knowledge base.

  • Einstein AI to analyze inquires coming in from various channels to identify effectiveness to knowledge articles and continuously improve.

  • Chat Bot on customer portal and Improve Customer experience by making Salesforce customer portal as a single access point for all FDLP functions as well as Sales & Marketing

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Interested in CoreSphere's services?