ServiceNow

We have successfully integrated, implemented, and maintained ServiceNow solutions using classic waterfall and agile methodologies as well as a hybrid of both for Federal, Higher Education, and the Private sector supporting State & Local governments. Our industry experts bridge the gap between ServiceNow solutions and specified business outcomes. 

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ServiceNow is a single, cloud-based platform with an easy-to-use service portal that helps our clients manage and prioritize processes in five key areas which include: IT, Security Operations, Customer Service, Business Applications, and Human Resources (HR).

Our ServiceNow services include:

  • IT Workflows

  • Employee Workflows

  • Customer Workflows

  • Creator

  • Industry Solutions

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case studies

Copa

Commonwealth of Pennsylvania

program overview

CoreSphere led the planning, execution, deployment and support of the ServiceNow ITSM Enterprise Service Desk (ESD), integration with ADFS/SSO and CoPA’s enterprise CMDB for CenturyLink in support of its state-wide contract for Enterprise Network Support Services (CENSS).

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application highlights

  • Successfully implemented ServiceNow ITSM: Incident, Request, Problem, Knowledge, Service Portal and Configuration Management Database (CMDB)

  • Successfully integrated ServiceNow into CoPA online services using Portal and successfully integrated ServiceNow with Active Directory Federation Services (ADFS)

  • Created an interface to synchronize CoPA’s CMDB with the CENSS ESD’s CMDB

  • Used ServiceNow ITBM – Project Portfolio Management (PPM) Suite including Agile application to manage requirements elicited during workshops and manage scrums using dashboards

summary

Successfully implemented ServiceNow ITSM from Inception through Post-Production to support the creation of the Enterprise Service Desk (ESD) for CenturyLink’s Commonwealth of Pennsylvania (CoPA) Enterprise Network Support Services (CENSS) contract.

 

Achieved 10 out 10 on Customer Satisfaction (CSAT) Survey rating.

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